Author: Jacob de Coning, Senior Consultant at JvR Safety
What is the first thing that comes to mind when you think of safety in the workplace? If you work in an industrial environment you probably thought of signs, rules and paperworkâ€¦lots of paperwork. In the service sector, you may have thought of the dangers of incorrect posture, staring at a screen for too many hours or sitting at your desk. Sitting is the new smoking you know. Regardless of the industry, this is not a topic that typically gets people excited. Considering the recent listeriosis outbreak in South Africa, workplace safety is a topic that can become very important, very quickly. Admittedly, many companies do take safety seriously and this focus has indeed paid off. From mining to manufacturing, fatalities have mostly been dropping since 1994(1). However, many companies lament the fact that they are seeing a diminishing return from their safety efforts. This leaves us with a fundamental question. If companies are investing so heavily in this area, why are incidents still happening? This is a surely a question worth answering and most of us can agree that companies should be able to pursue their goal without harming people. Yet the curious case remains that people are often disengaged and, quite frankly, annoyed with the topicâ€¦ Somewhere, through all the efforts to improve safety, we have forgotten about the very thing we are trying to protectâ€¦the person. We attempt to engineer and regulate every possible interaction a person may have with risks in their environment. While important, this approach has had an unintended consequence in that people have become so used to risks they are lulled into a false sense of security.
Reducing the need to think Through our over-emphasis on engineering and regulatory approaches to safety, we have reduced the need for a person to think about what they are doing. More frightening still, some companies seem to prefer it this way. We have heard from employees across different industries, that they are not involved in planning their work or making work-related decisions. As some employees may put it, â€œWe get paid to work, not to thinkâ€. However, once an incident happens you are almost guaranteed to hear the ubiquitous â€œWhy didnâ€™t you think?!!â€ response. Possiblyâ€¦ because that is exactly what we are training people to do. It makes sense to control and remove risks where possible - hence the critical role of safety engineering. It also makes sense to learn from best practice and entrench these as guidelines that different companies can follow. On top of this, it REALLY makes sense not to disregard a tool, that has been refined over several million years to efficiently handle input, adjust to its surroundings and which conveniently has a self-preservation drive built right in.
Hint: Itâ€™s the brainâ€¦ It is quite ironic that at the time when we are placing ever more sensors and learning algorithms into machines to better enable them to deal with their environments, we are suppressing those same qualities in human beings. Granted, humans are not always the easiest things to work with, but the same goes for microwaves and we have learnt to work effectively with them. â€ƒ
Here are a few simple ways to promote safe behaviour among your team: 1. Allow people to think and make decisions. We have found that employees understand that they cannot be involved in every minute part of the business, however, they do want to have an input into the work they are doing. This notion is backed up by research supporting the idea that employees are more engaged when they have a sense of autonomy and agency, which contributes to a sense of ownership(2)(3). 2. Involve individuals in planning their tasks. Individuals like to know that what they are doing contributes to a larger whole. Involving a team in planning their work greatly improves the odds of them being committed to the goal(4). On a practical note, proper planning can assist workers to complete their tasks in a more efficient manner 3. Use questions more than â€œtellingâ€. Most safety conversations involve telling adults how to do their work, or what not to do. Moving from a â€œtellingâ€ mindset to using questions not only involves the person more, but ties into the structure of their brain to keep their attention. Through using questions employees are immediately more engaged and it improves the chances of them thinking through their tasks, rather than just listening passively. People want to do great work, to perform well on difficult challenges(5). Perhaps it is time to involve them in one of the most difficult challenges faced by the industrial world. Reaching our goals, continuing the march of progress. Without losing people along the way.
References: 1. Mckay, D. SA mining laments rise in number of employee fatalities in 2017. Miningmx.com. [Online] 2017. 2. Freaks, D. Motivating Employees Has Everything To Do With Giving Them Feelings Of Ownership. Forbes.com. [Online] 2014. 3. Schawbel, D. How Companies Can Benefit From Inclusion. Forbes.com. [Online] 2012. 4. Newport, C. Professor. How to love your Job. s.l. : Tiny Leaps, 1 March 2018. 5. Whitehurst, J. Decisions Are More Effective when More People Are Involved from the Start. Harvard Business Review. [Online] 2016.